Shipping, Warranty & Returns

Shipping

• We ship all items within Australia through Australia Post. All items except Express Post will be sent with Tracking to your nominated address. Please ensure your delivery details are correct when you finalise your order.
  
• International Shipping will be sent through Australia Post International Post with Tracking. If you would like to the item to be sent using DHL, FedEx or any other means, please contact us BEFORE purchasing.

Warranty Policy

• All products purchased from Buy Me Pty Ltd come with a 1 year "Return To Base" warranty, unless otherwise specified by the manufacturer. Some products must be returned directly to the manufacturer (ie. LCD/LED Televisions, Set Top Boxes)
  
• Warranty is limited to the original purchaser and is not transferable to any other party.
• Purchasers claiming warranty must supply a copy of receipt as Proof of Purchase.
• Freight charges for product returns to us will be paid by the purchaser.
• Returned goods must be labelled with an "Returns Authorisation (RA)" number and must contain a copy of the RA form stating full description of fault, description of returned item, serial/model number of item and date of purchase. Goods without an RA number or relevant documentation may be rejected. Please read the information below on obtaining an RA number.
• All goods to be returned must be suitably packed to avoid further damage to items.
• Returned goods which are found to be in a working condition will be returned to the customer at the customers expense. All expenses incurred by Buy Me Pty Ltd as a result of an incorrect fault claim will be passed on to the customer.
• The removal of any tamper or warranty seals, as well as clear indication of physical damage, will void any warranties.

Return for Credit or Refund

• In general, we will not refund any ZaapTV, MaaxTV, AraabTV or DeesiTV products. However, requests for credit or refund must be made within 7 days of purchase unless otherwise specified.
• All Product returns will incur a restocking fee. The restocking fee is 20% of the item price.
• All goods must be returned in original condition. Buy Me Pty Ltd will not accept any goods which indicate an item has been used or damaged.
• Returned goods must be labelled with an "Returns Authorisation (RA)" number and must contain a copy of the RA form. Please read the information below on obtaining an RA number.
• Freight charges for product returns to Buy Me Pty Ltd will be paid by the purchaser.
• Refunds will be for the item price less: 20% restocking fee & other fees and charges (ie. eBay, Paypal, Bank fees and shipping costs)

Return Authorisation

To return an item for credit or warranty, you must first obtain an RA number. Please use the links below to request an RA number; completing all relevant information. Relevant information includes:

• Date of purchase
• Invoice number
• Description of item(s)
• Model Number
• Serial Number
  

An RA number will then be issued via fax or email. Prior to returning items please read all information regarding Warranty Policy or Return for Credit.

The RA form is available in pdf format. Simply complete, print and fax to:
Buy Me Pty Ltd on (03) 9478-1029   

OR

Email to: sales@buyme.com.au

When you have received an RA number, enclose the completed form and send with Goods.

Please ship all items to the following address:
Buy Me Pty Ltd
RA Department
6 / 109 Plenty Road,
Preston, Vic. 3072